Faq | Antalya Airport Side VIP Transfers

How can I make a transfer payment?

You can make your transfer payment with our 3D Secure payment system on our website when booking. You do not want to pay by credit card. You can pay in cash at the Airport representative or at the gate of the vehicle where you receive the service. You can also make payments by bank transfer or EFT system to your company account at least one day before the transfer date.

How do I get an invoice for the transfer service ?

If you request an invoice for the service you have received, you will need to inform us with your invoice information during the booking process.Your invoice will be issued by our accounting department in your transfer vehicle.

How can I find you at the airport ?

All guests whose reservation has been confirmed will be greeted by our airport representative or driver at terminal departure with a sign indicating your name. If you are unable to reach our staff due to the intensity of the airport, if you reach us by SMS or by mail, we are directing our friend to the point you are in a short period of time.

How can I cancel my transfer ?

You can cancel your bookings up to 12 hours before your transfer time. If you have already paid, your transfer fee will be refunded without any interruption. Your reservation cancellations less than 12 hours are not refunded.

What should I do if there is a delay in our arrival plane ?

You will not be charged an extra fee if there is a delay during your arrival journey. Our operations department keeps track of your flight details. However, because delays due to airport flight system can not be seen at some time, you must notify us of your delays by sending SMS, phone or e-mail. Delays after 2 hours, our company can use the right to make changes to your transfer vehicle.

Do you have children's seats in your vehicles ?

In accordance with your request, we place 1 child seat in our Transfer Vehicle free of charge. You must inform your child seat needs at the time of booking.

Can I get transfer service on return ?

You can get a return transfer service from your hotel, hostel, holiday village or residence to Antalya airport, gazipasa airport, Dalaman airport, bus station, Yacht Harbour or any point you want to reach. Return transfer by phone no later than 1 day in advance, SMS+90 539 383 44 44 or you need to confirm the mutual with our operations department by e-mail. You must be present at the departure point at the agreed time for your return transfer. If there is no special case, you should be at the airport one hour before your domestic flights and two hours before your international flights.

Are the prices on the internet site per person?

The prices issued are not per person, they are per vehicle. If your choice of destination is not on our list, then you can fill the communication form, send it to us and attain the prices fort he place you want to go.

When can I make a reservation?

Our reservation system serves 7/24. You can make a reservation at any time.

How can I make the payment ?

During the transfer, you can pay in cash directly to our driver or customer representative at the airport.

How can I reach you from the airport?

We welcome you to the airport terminal exit with your board. If you cannot see the board during the crowd, if you call us, we will direct you to a point where we can meet our driver friend.

How do I cancel?

In order to cancel your reservations, it is enough to inform us by e-mail or by phone at least 2 hours in advance.

Do you have a child seat in your vehicles?

Child seats are available free of charge in all our vehicles upon request.

Can you make our return transfer?

Whether you stay at the hotel, in the summer house or in another place, we also make your return transfer from the address you give us for your transportation to the airport.

How much do I need to book in advance?

You can book online up to 24 hours prior to arrival, and you can confirm your reservations by phone less than 24 hours before your arrival.

How long can I make changes and cancellations in advance?

You can make changes and cancellations up to 24 hours before arrival.

What happens if my flight is delayed?

We wait at the airport until 2 hours delay, we show the highest dedication to meet our passengers in delays over 2 hours, but no responsibility is accepted.

Are children under 4 provided with a car seat?

All children under 4 years old are provided with a car seat. Children over 4 years old are provided with a car seat on request.

Are the prices on the website up to date?

The price list is published on our website. The published prices are the vehicle price and one-way transportation price. If you are unable to get the price information for the desired destination on our website, please contact us by using the e-mail addresses on our contact page or by calling "(+90) 0539 351 79 26". Our prices include VAT.